Mobilizing company resources when disaster strikes
To do everything in our power to stand with our members in sickness and in health.®
This doesn’t change when disaster strikes. In fact, it becomes even more important. By the time Hurricane Harvey made landfall on the Texas Gulf Coast in the early hours of Aug. 26, 2017, HCSC employees had been monitoring the storm for days and were ready to take action for our members and their co-workers. Nearly every department of HCSC was involved in preparing for the storm’s aftermath.
“I am humbled by the exceptional leadership and willingness to get things accomplished that I saw in everyone I interacted with before, during and after Hurricane Harvey,” says Dr. Bob Morrow, Texas market strategy president. “Every individual on our countless calls and email threads was selflessly eager to step in and offer their talents to be as supportive as possible for our members and our employees.”
The Marshall service center showed up again to support those in need! We have a great deal of love headed to help in the areas affected by Hurricane Harvey. — Amy Hutsell, customer service employee, Marshall, Texas
Through it all®, we were prepared to respond to the crisis with established processes and teams.
- Our Seasons of Life℠ team reached out to the hardest hit areas to check in with members and offer assistance with medical issues, from getting prescriptions refilled to finding a doctor or dialysis center.
- Community Relations provided sizable donations to the American Red Cross, the United Way of Greater Houston, Greater Houston Community Foundation and Feeding Texas, among others.
- Mobile assistance centers were set up at shelters to offer free immunizations and help members with questions about using their benefits.
- Locations across the company organized employee drives to gather diapers, baby wipes, hygiene items and clothing to send to community donation sites.
To further assist impacted employees, Human Resources created a new policy allowing employees to donate their paid time off to co-workers impacted by the disaster, and increased the allowed grant distribution from the Blue Bear Employee Relief FundSM to $10,000.
All told, HCSC donated more than $2 million to support disaster relief efforts in the Gulf Coast and Houston area.
Updates in the weeks after the hurricane provided more good news than bad. Employees were accounted for, members expressed appreciation, providers could treat patients with more flexibility, and employer groups were getting what they needed.
Learn more about how our employees in Texas work to help the community in times of crisis and natural disasters.